Delivery,Return & Warranty
Free Safe & Secure Shipping
Delivery Method
Gsmart.Pk ships parcels throughout Pakistan using Cash o n Delivery & Express Delivery All Over Pakistan.
We Use Safe-Secure Fragile Method. Over 32 Pick-up Delivery Points in Pakistan.
7 Days Return Policy
We only exchange if any product has manufacturing fault, broken or scratched, only at the time of purchase.You have to inform us by Email at Gsmartpk@Gmail.com with Following Details.
Invoice Number
Product Image/Video
Product Description
Product Fault
Original box and all accessories should be returned aswell.
If the item is dispatched to you in different city then we will provide the Exchange and the shipping cost which our customer will bear to send us back.
If you recieve a product that is not what we have described in our catalog (replica, specs and image) you are not bound to keep that product, we will return your money. Please inform us within 24 hours of recieveing the product.
At GSMART.PK we take pride in our products and want you to be completely satisfied with your purchase.
Should a product not match the description on the website, you have 7 working days, from the date of delivery of the product(s),
To claim an exchange or cancel an order by returning the product(s), undamaged, unopened in any manner,
together with all packing materials and documentation to GSMART.PK.
Video Proof
Customers are advised to record an unboxing/unwrapping video after receiving their parcel. This video will serve as proof that the customer genuinely did get a faulty item. If you don't have the video evidence, your claim for return will not be entertained. The customer will not be eligible for a refund or exchange if the video is recorded after the package has been unboxed/unwrapped.
Tampered/Damaged Seal
Please check thoroughly if the seal on the package is intact. If it seems tampered or damaged in any manner, please do not accept the parcel and reach out to us.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Warranties
Claiming A Warranty Issue
If you feel that your product is defective and covered under warranty, please fill the Return/Warranty Claim Form in order to file a warranty claim.
Gsmart.Pk shall not be responsible for warranty rejection, we only send the product to the distributor/vendor for warranty on behalf of customers.
Defective/Faulty Products
All defective products under warranty are sent to the distributor/vendor for repair, refund or replacement as per their warranty policies.
Warranty claim will be rejected if the product has been physically damaged, installed incorrectly or subjected to abuse in any way.
Replacing Faulty Equipment
We will only offer warranty for faulty equipment after warranty issue has been claimed by the official service agent.
The warranty process typically takes up to 20 working days to complete.
Warranty Eligibility
Warranty is only applicable on product(s) which have warranty information stated on the product page.
If there is no warranty information mentioned, the product is not covered under warranty.
